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ECHO HeliOps values your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our mobile application (“App”) and/or visit our website www.echoflightcrew.org

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, or contact details when you voluntarily provide it (e.g., account registration, customer support).

  • Non-Personal Information: such as device type, operating system, app usage statistics, and interactions within the App.

  • Location Data (if applicable): if the App requires access to location services, this will be used only for [explain purpose, e.g., delivering location-based features].

2. How We Use Information

We use the collected information to:

  • Provide, operate, and improve our App and services.

  • Communicate with you (support, updates, promotions).

  • Personalize user experience.

  • Comply with legal obligations.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share data only in these limited circumstances:

  • With service providers who help us operate our App (bound by confidentiality obligations).

  • When required by law or to protect our legal rights.

  • With your consent.

4. Data Retention

We retain personal data only for as long as necessary to provide our services or as required by law.

5. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or storage is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data (e.g., access, correction, deletion). To exercise these rights, please contact us at [Your Contact Email].

7. Third-Party Services

Our App may link to or use third-party services (e.g., Google APIs, analytics, advertising tools). These third parties have their own privacy policies. We encourage you to review them.

8. Children’s Privacy

Our App is not directed to children under 13 (or the applicable age in your region). We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us

by email at marketing@echoflightcrew.org

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Text Messaging Opt-In Policy

 

We only reach out via text message to individuals who initiate contact by texting one of our official FAST (Flight Crew Assistance and Support Team) or Every Coast Helicopter Operations phone numbers. When a message is received, a volunteer may respond to confirm: “Are you opting in to receive text messages from us?”

 

By confirming, you consent to receive text messages related to customer care, peer support, and program information from Every Coast Helicopter Operations or FAST at the number provided. Message frequency varies. Message and data rates may apply depending on your mobile carrier. You may reply STOP at any time to unsubscribe or HELP for assistance.

 

Your contact information and any message content are kept confidential and used solely for the purpose of providing support and communication related to our programs. Our privacy practices ensure that no personal information is shared, sold, or used for marketing purposes.

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or by mail at 

Every Coast Helicopter Operations

P.O. BOX 574
MEBANE, NC 27302

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